Privacy & Cookies
At aguyan.com, we value your trust and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, and safeguard your data when you use our website, in compliance with applicable laws of Bangladesh. By using this website, you consent to the practices described below.
1. Scope & Updates
This policy applies to all users of aguyan.com and covers all personal and transactional data collected through our platform.
We may update this policy from time to time to reflect changes in law, technology, or business practices. Updates will be effective immediately upon posting. Continued use of the website indicates your acceptance of the revised policy.
2. Collection of Personal Information
We may collect the following categories of information:
Contact details: Name, phone number, email address, billing and shipping addresses.
Payment information: Mobile payment details (bKash, Nagad, Rocket), credit/debit card details, or other methods permitted in Bangladesh.
Order details: Products purchased, delivery preferences, and service interactions.
Technical data: IP address, browser type, device information, and browsing behavior for security and analytics.
You may browse most sections of the website without sharing personal data. However, certain services (such as placing an order) require registration and accurate details.
3. Use of Personal Information
Your information may be used for the following purposes:
To process, confirm, and deliver your orders.
To provide customer service and respond to inquiries.
To send transactional updates, offers, and promotions (with an option to opt out).
To enhance security, prevent fraud, and comply with Bangladeshi laws.
To analyze shopping behavior and improve services.
We will never sell or rent your personal information to third parties for commercial gain.
4. Data Sharing & Disclosure
We may share your information only in the following circumstances:
With trusted logistics and courier partners (e.g., Sundarban, Pathao, RedX, Steadfast) for order delivery.
With payment gateway providers for secure payment processing.
If required by law enforcement or regulatory authorities under the laws of Bangladesh.
With business partners or vendors, but strictly limited to the extent necessary for fulfilling your order or providing after-sales support.
5. Cookies & Tracking Technologies
We use cookies to improve your browsing experience, remember login preferences, and analyze website performance.
Cookies help us recognize repeat visitors and personalize your shopping journey.
You may decline cookies through your browser settings, but this may limit certain features.
Third-party cookies (e.g., from payment gateways or analytics tools) may also be present. Aguyan does not control how third parties use their cookies.
6. Data Retention
We retain personal information only for as long as necessary to:
Fulfill your order,
Provide customer service,
Comply with legal and financial obligations.
After this period, your data will be securely deleted or anonymized.
7. Security Measures
We implement industry-standard security practices, including:
Encryption of sensitive payment information,
Restricted access to customer data,
Regular monitoring to prevent unauthorized access.
While we take strong measures to protect your data, no system is completely secure. Users are advised to keep their login credentials confidential.
8. Your Rights
As a user in Bangladesh, you have the right to:
Access, review, and update your personal information,
Request correction of inaccurate data,
Opt out of marketing communications,
Request deletion of your data, subject to legal obligations.
To exercise these rights, please contact our customer support team.
9. Governing Law & Jurisdiction
This Privacy & Cookies Policy is governed by the laws of Bangladesh. Any disputes arising under this policy will fall under the exclusive jurisdiction of the courts of Bangladesh.
10. Contact Us
For questions, concerns, or data-related requests, please contact us at:
📧 contact@aguyan.com.bd
📞 +8801711634655
